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Knowledge Base Creation

Bland AI automates phone calls with AI agents. I redesigned knowledge base creation into one clear, intuitive flow.

Problem
Creating a knowledge base is not intuitive, with disconnected workflows that make it hard for users to build, organize, and understand their information effectively.
Tools
Figma, Prototyping
Team
Design + Product + Engineering
PRESENTATION

From concept to micro-interaction.

Human In The Loop

The agent prompts users for input and helps complete tasks.

Message Interaction

Animate the response into view so the exchange feels conversational, not abrupt.

Feedback state

Confirm actions with subtle motion so users know their input was received.

Agent Thinking

It shows that the agent is thinking and processing information.

Check confirmation

Reinforce successful completion with a clear, satisfying check interaction.

Identifing as link

Shows that the agent recognizes links in the chat.

Results
Usability testing validated a clearer, faster path from upload to live agent knowledge.

5 → 2

Steps to launch
Consolidated disconnected setup into one guided flow

90%

Task completion
Users created a knowledge base without assistance in testing

35%

Faster setup
Reduced time from upload to ready-to-use agent knowledge

Let's Create Something

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